14-day refund policy

A purchaser may request a full refund by emailing support@se-ai.live within 14 calendar days of purchase.

The request must:

• come from the checkout email address;
• include the Stripe receipt, PaymentIntent, or payment reference; and
• request a full refund.

No reason is required. Never email a recovery code, device credential, or signed lease.

This 14-calendar-day window is the complete voluntary refund policy; there is no separate 30-day satisfaction guarantee.

This voluntary policy does not limit statutory consumer rights or Stripe/Link obligations when Managed Payments is the merchant of record. A full refund revokes the linked entitlement. The authoritative, signed Stripe refund webhook applies that change automatically. A bank or card issuer may take up to ten days to display the refund.